Cool Side customer support
How can we help?
For order, configuration, compatibility or warranty assistance, include the relevant model, SKU and order number where available.
Shipping and delivery
Review delivery guidance and confirm the delivery address before ordering.
Returns and refunds
Check the return process and contact Cool Side before sending a product back.
Warranty assistance
Get help with device, accessory and service-plan warranty questions.
Track an order
Use your order details to check the current order-tracking information.
Product and compatibility advice
Ask about a Surface model, SKU, keyboard, pen, dock, charger or adapter before purchase.
Business and education support
Request help with quantities, deployment planning, quotations and institutional requirements.
Need a person?Contact Cool Side Computer Systems for Surface sales and support assistance.
Contact support